MESSAGE: SFA Compensation Vouchers
DIO Accommodation is currently encountering delays in processing compensation claims for missed appointments and failed move in’s. This is due to a reduction in staffing because of the COVID-19 situation. Therefore, please be aware that the issuing of vouchers to successful claimants will take longer than usual. In addition, the Compensation Team has been made aware that some individuals have encountered problems when trying to redeem vouchers. If an individual is unable to redeem their voucher they should email the DIO Compensation Team - DIORDAccn-CompTeam@mod.gov.uk - who will investigate and, where necessary, reissue the voucher. In the event this does not resolve the problem, the DIO Compensation Team will work with the provider to reach a satisfactory resolution for those individuals affected. We apologise for any inconvenience this may cause, and will let you know when these matters are resolved.