Hot!Childrens Education Advisory Service (CEAS)

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2019/04/30 15:49:36 (permalink)

Childrens Education Advisory Service (CEAS)

CEAS plays an integral role in delivering the Directorate Children & Young People’s (DCYP) vision that ‘All our children and young people flourish and achieve their full potential’. They offer educational advice, guidance and support to Service families around such areas as school transition and admissions, ‘retention of quarter’ for educational reasons, CEA and SENA (Special Educational and/or additional Needs) and education overseas, as well as many other areas of concern, enquiry or need.

A recent increase in the size of the CEAS team has provided an opportunity to review the work that is carried out and has also led to the addition of a satisfaction survey to email correspondence. This is also an ideal opportunity to remind parents of the best ways of getting in contact with CEAS and the type of advice and support we can give.

Whilst our email address is DCYP-CEAS-ENQUIRIES@mod.gov.uk, below are some suggestions that will enable us to deal with your queries: -

• In your email, a brief outline of the query is helpful and then it can be allocated to the most appropriate member of staff. Emails are assigned several times a day.
• PLEASE ensure that you have spelt the word ‘Enquiries’ correctly! It is often misspelt and hence the email doesn’t arrive.
• We do prioritise urgent and safeguarding issues; again, information by email makes this more straightforward.
• Please check all submitted forms carefully – delays occur when forms are sent in unsigned, electronically signed or with vital bits of information missing. We do want to help you as soon as possible, but some delays are preventable.
• We take our responsibilities for the public purse, fairness and equity very seriously. When a decision is made in response to a request for CEA (SENA), or asked for a professional opinion by the PACCC, or even make a recommendation whether a child can be placed out of a chronological year group, this is always done with the child’s best interests in mind alongside associated regulations and the need to be accountable to the MOD.
• Decisions regarding CEA are that of the PACCC and the Chain of Command not CEAS. We are part of the process which enables the Service Personnel to put in a CEA claim on JPA.
• All families going overseas need to seek Educational Clearance for their children (0-18). This needs to be completed as soon as possible once you have received your travel pack to prevent any delays. We advise that it may take up to 9 weeks to process.
• If you have a child with any Special Educational Needs and Disability or Additional Learning Needs, we have trained teachers and experienced staff who can give professional advice and support should you require it. (AGAI 108 mandates that all Army families who have a child with these needs register with CEAS to fully access their support and ensure that the child’s needs can be met upon a change of assignment/location.)
• If you have a child going through public examinations such as GCSEs or A- levels or an educational or medical assessments, it may be possible that CEAS can supply you with an ‘Impact Statement’ to enable you to stay in your quarter during this period so that your child is not disadvantaged.
• Due to the volume of telephone calls received, CEAS do use an answerphone service at times to take messages - the message advises to email if you can. (The reason for this is that numbers are not always clearly stated in messages and often the number we write down is incorrect. If you would like to speak to a member of staff please email with your telephone number asking someone to call you back.) Telephone number: 01980 618244
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